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Bureau of Technology Services

Service Area Summaries > City Operations > Bureau of Technology Services -- 39 pages · pp. 461-499 ↗

Intro (~2,648 tokens, spilled to sibling files): pp. 461-466 · PDF ↗

Contents

Section PDF pages Description
[doc] Business Engagement & Technology Strategy pp. 467-468 ↗ The Business Engagement & Technology Strategy (BETS) program bridges the Bureau of Technology Services with City operations teams through the Technology Partner Group meetings, project intake management, and technology-business alignment initiatives. With 2026-27 revenues of $4.5M and expenses of $2.7M (predominantly personnel), BETS emphasizes equity, accessibility integration, and improved customer transparency across City bureaus via IT Business Relationship Managers.
[doc] Business Solutions pp. 469-471 ↗ Business Solutions manages Portland's core digital infrastructure, including permitting, billing, and public-facing websites serving millions of annual transactions. The program is targeting a 20% IT budget reduction through technology portfolio management and license optimization. In FY 2026-27, focus areas include scaling digital services standards, transitioning the data program to long-term sustainability, and maximizing platform investments across the city.
[doc] Communications. pp. 472-473 ↗ The Communications division of the Bureau of Technology Services manages critical network infrastructure, telecommunications, and fiber systems for the City and regional partners. FY 2026-27 proposes $19.4M in revenues ($18.1M internal, $1.3M external) and $17.9M in program expenses, with focus on fiber network expansion, telecommunications cost optimization through modernization and license consolidation, and increased audio/video support due to growing staff presence at City facilities.
[doc] Corporate Applications p. 474 ↗ City Operations > Bureau of Technology Services > Corporate Applications Corporate Applications Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Grand Total - Program Expenses by Major Object…
[doc] Enterprise Business Solution pp. 475-476 ↗ Enterprise Business Solution (EBS) manages SAP, Portland's Enterprise Resource Planning platform, serving Finance and Human Resources. The program aims to consolidate systems and maximize SAP investment through real-time data access. 2026-27 budget totals $14.2M in expenses, including a significant increase in external services spending. Key initiatives include Ariba (centralized procurement model) and Cloud ERP technical roadmap (launched January 2026) to modernize interfaces and enhance functionality. EBS maintains accessibility compliance and tracks performance through customer satisfaction metrics.
[doc] Information Security pp. 477-478 ↗ Information Security provides citywide governance, risk, and compliance services protecting confidential information and managing cybersecurity. The 2026-27 proposed budget totals $5.95M in internal revenues with $3.62M in program expenses, focusing on cybersecurity monitoring, incident response, data loss prevention, multi-factor authentication, and mandatory awareness training.
[doc] Office of the CTO pp. 479-481 ↗ The Office of the CTO provides strategic IT leadership and core operational support to 275+ City employees. FY 2026-27 budget is $43.5M (internal revenues $42.8M), down from revised budget due to a 20% cost-reduction initiative across the City's technology footprint. The office is reorganizing into a shared services model and consolidating enterprise functions under the newly established CTO role created in FY 2025-26.
[doc] Printing & Distribution pp. 482-483 ↗ Printing & Distribution provides print production, mail delivery, and copy services for Portland bureaus and partner agencies. FY 2026-27 revenue is projected at $8.25M with total program expenses of $5.61M, primarily driven by external materials/services ($2.87M) and personnel ($1.72M). The program faces ongoing pressure from rising paper, equipment, and labor costs.
[doc] Production Services pp. 484-485 ↗ Production Services delivers infrastructure support for the City's computing systems with $8.2M in proposed revenue and $9.5M in expenses. The program maintains data center facilities, enterprise applications (email, SAP, public safety systems), and databases. Key 2026-27 priorities include implementing cloud infrastructure services, supporting preparation for Oracle database architecture changes before May 2028, and enabling Maximo cloud migration for Transportation.
[doc] Project Management. pp. 486-487 ↗ The Project Management Office (PMO) within the Bureau of Technology Services provides technology project and portfolio management services aligned with industry best practices. In FY 2026-27, the PMO will support Core Services realignment efforts and focus on high-risk, high-impact initiatives affecting multiple bureaus. Total proposed expenses are $3.7M with significant personnel cost increases, while internal revenues of $886K represent a substantial decrease from prior-year projections.
[doc] Public Safety Technology pp. 488-489 ↗ The Public Safety Technology division provides technology infrastructure and support for Portland's emergency response systems. FY 2026-27 proposed budget totals $10.1M in revenues and $11.4M in program expenses, with $8.1M in personnel costs. Key priorities include upgrading public safety radio systems through Motorola partnership, replacing T1 circuits with microwave links, completing 800 MHz network refresh, and migrating systems from Justice Center to Brookwood datacenter. Division supports Police, Fire, 911 dispatch, and regional emergency partners while advancing equity initiatives.
[doc] Support Center pp. 490-491 ↗ The Support Center provides technology support to City of Portland bureaus, handling 3,000+ monthly contacts and supporting 10,500+ City devices. The 2026-27 proposed budget shows $20.97M in revenues (down from $23M) and $13.73M in program expenses (down from $18.27M). Despite stable demand, staffing has remained stagnant and the internship program was cut. The unit is implementing automation tools via ServiceNow and Workspace One, plus process changes like dedicating 2.5 daily hours to ticket backlog instead of phone answering, to manage service demands with reduced resources.
[dir] Retired Program Offers. . . . . pp. 492-499 ↗ This directory documents the retirement of the Bureau of Technology Services' internal printing and distribution operations. Three programs—Copy Services, Distribution, and Duplicating—were consolidated in late 2023 and subsequently discontinued, with zero budget allocation from FY 2025-26 onward. Distribution was the largest, with $1.53M in final-year revenue and $1.29M in expenses (2023-24).

See also