Business Solutions

Source: PDF pp. 469-471 ↗ · raw: 469 · 470 · 471

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Business Solutions

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Business Solutions Business Solutions Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues $202,736 $513,799 $113,025 $55,863 Grants Fund $202,736 $513,799 $59,823 $0 Technology Services $0 $0 $53,202 $55,863 Fund Internal Revenues $15,998,261 $16,105,724 $14,745,156 $16,413,595 Grants Fund ($16,759) $0 $0 $0 Technology Services $16,015,020 $16,105,724 $14,745,156 $16,413,595 Fund Grand Total $16,200,997 $16,619,523 $14,858,181 $16,469,458 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $1,467,809 $2,117,558 $2,521,103 $2,040,606 Services Internal Materials and $34,145 ($1,324,947) $741,292 $786,468 Services Personnel $10,077,359 $11,133,724 $13,689,524 $14,125,829 Grand Total $11,579,313 $11,926,335 $16,951,919 $16,952,903 Program Description and Goals The Bureau of Technology Services Business Solutions program develops and supports Citywide and bureau-specific business technology applications and services, including providing essential and innovative digital services that allow the City to provide services, benefits, and communications with the community. Business Solutions enable the City and the community to deliver valuable information 24/7 through millions of transactions, 469

City of Portland Fiscal Year 2026-27 Proposed Budget searches, and requests for services per year. These services provide an essential connection for the community to receive value from the City and the services it provides. Performance of this program is measured by the availability of Portland.gov and PortlandMaps.com with the strategic target of 99.9% availability. Performance is also assessed by the number of the bureau's Technology Portal tickets triaged to the team. Services Management of permitting system, transportation operations, utility billing, revenue collection, and mobile workforce management; Management of Portland.gov; Management of Portlandmaps.com; Management of the City's online payment processing portal; Technology Portfolio Management. Equity Impacts The Business Solutions division is committed to the City of Portland's Core Values—Anti-racism, Communication, Collaboration, Equity, Transparency, and Fiscal Responsibility—through a variety of program initiatives that drive the bureau's and the City's equity goals. The Business Solutions team develops and manages technology to facilitate greater availability and accessibility to the community. Digital services such as Portland.gov and the AMANDA permitting platform enable the community to obtain information and process transactions with the City 24/7. The Portland Oregon Website Replacement (POWR) project is nearly complete with accessibility standards in mind, including language translation, and is designed to enhance user functionality from mobile devices. GIS provides accessible Citywide data to ensure City services are being delivered equitably and to help service-providers identify areas of inequity. Business Solutions developed an innovative technology solution for the City's Homelessness and Urban Camping Impact Reduction Program. The campsite report platform creates continuity in tracking the identification, risk assessment, posting, and cleanup of reported campsites by community members. Additionally, the Digital Services Team is working to ensure City websites and services comply with federal digital accessibility standards, promoting equitable access for all community members. Changes to Program In FY 2026-27, Business Solutions will focus on iterative improvements to its portfolio of applications and services, building on new methodologies implemented over the past year. Business Solutions will also be a primary component in helping the city realize the target 20% IT Budget reduction through a combination of technology portfolio management, that includes migration efforts, license reductions, and contract renegotiations. Digital Services Digital Services Playbook and Toolkits: The digital services team will scale up their impact by providing city-wide standards, training, and tools to help teams better understand the needs and desires of City residents with services and appropriately design service improvements that measurably solve these priority problems. Data-Informed Decision-Making (DIDM)/Enterprise Data Services The DIDM program will transition into a long-term, sustainable program entitled - Enterprise Data Services. Efforts will focus on creating a clear roadmap for data integration and migration, efficient data technology infrastructure, governance, and training to enable data practitioners across the City to more efficiently and effectively access and use data. 470

City of Portland Fiscal Year 2026-27 Proposed Budget Corporate Applications The Corporate Applications maximizes the value of the City's platform investments by promoting economies of scale and maximizing investments. This will also include new development standards, best practices, and tools that will lower the costs of the work done and scale their impact of application development approaches throughout the city. The team will optimize service delivery, improve workload management, and streamline internal workflows while reducing technology license and maintenance costs associated with supporting many different platforms that have duplicative functions. 471

Parent: Bureau of Technology Services · PDF: pp. 469-471 ↗