TL;DR (generated · confidence: high)

Enterprise Business Solution (EBS) manages SAP, Portland's Enterprise Resource Planning platform, serving Finance and Human Resources. The program aims to consolidate systems and maximize SAP investment through real-time data access. 2026-27 budget totals $14.2M in expenses, including a significant increase in external services spending. Key initiatives include Ariba (centralized procurement model) and Cloud ERP technical roadmap (launched January 2026) to modernize interfaces and enhance functionality. EBS maintains accessibility compliance and tracks performance through customer satisfaction metrics.

Key points (each cites a PDF page):

2026-27 proposed total program expenses of $14,185,235 with internal revenues of $14,183,256 (p. 475 ↗)
External materials and services costs increased to $7,287,976 in 2026-27, nearly doubling from $3,666,899 in 2025-26 (p. 475 ↗)
Personnel costs proposed at $6,526,148 for 2026-27 (p. 475 ↗)
Ariba project is joint effort between EBS, Procurement, and Finance to implement centralized procurement business model (p. 476 ↗)
Cloud ERP technical roadmap launched as of January 2026 to enhance functionality and modernize user interfaces (p. 476 ↗)
Hardware platform migration completed, providing significant performance improvement and foundation for further system expansion (p. 476 ↗)
All new SAP functionality scrutinized for accessibility compliance to ensure access for users with disabilities (p. 476 ↗)

Amounts: $14,185,235 · $14,183,256 · $7,287,976 · $6,526,148 · $3,666,899 · Programs: SAP · Enterprise Resource Planning (ERP) · Ariba · Cloud ERP technical roadmap · Parties: Bureau of Technology Services · Enterprise Business Solution · Finance · Human Resources

Enterprise Business Solution

Source: PDF pp. 475-476 ↗ · raw: 475 · 476

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Enterprise Business Solution

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Enterprise Business Solution Enterprise Business Solution Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Internal Revenues $12,905,253 $13,825,484 $15,066,505 $14,183,256 Technology Services $12,905,253 $13,825,484 $15,066,505 $14,183,256 Fund Grand Total $12,905,253 $13,825,484 $15,066,505 $14,183,256 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $3,020,019 $3,219,427 $3,666,899 $7,287,976 Services Internal Materials and $326,840 $279,625 $338,181 $371,111 Services Personnel $5,303,437 $5,850,077 $6,749,975 $6,526,148 Grand Total $8,650,296 $9,349,129 $10,755,055 $14,185,235 Program Description and Goals Enterprise Business Solution (EBS) manages SAP, the City's current Enterprise Resource Planning (ERP) software platform. The mission and goal of the program is to drive the efficient use of the SAP platform to promote Citywide best business processes to improve City service delivery. EBS seeks to expand the use of SAP to maximize the City's investment by creating a more efficient, integrated, and enterprise solution. This will happen by eliminating stand-alone systems and reducing costs to leverage the use of SAP to increase access to real-time data, helping the City make faster and better business decisions. The EBS program comprises highly skilled functional and technical resources that provide the level of service needed for an enterprise application. EBS's performance is measured by customer service satisfaction ratings from customer feedback forms and the average length of time a Service Desk ticket is open. 475

City of Portland Fiscal Year 2026-27 Proposed Budget Services Support City business processes in Finance and Human Resources in the ERP system through hosting data and day-to-day transactional operations; Configure and manage the City's ERP management software platform; Ongoing ERP system maintenance and upgrading – including incident management, service requests and adding new modules and functionality; Government compliance upgrades. Equity Impacts The EBS division is committed to the City of Portland's Core Values—Anti-racism, Communication, Collaboration, Equity, Transparency, and Fiscal Responsibility—through a variety of program initiatives that drive Bureau of Technology Services' and the City's equity goals. All new SAP functionality is scrutinized for user accessibility to ensure system users, especially people with disabilities, have access to use the SAP technology and information products. EBS partners with SAP to address current gaps and future accessibility needs for their strategic planning and compliance. The division's successful migration to a new hardware platform is already benefiting all users of the SAP system with a significant overall performance improvement and providing the foundation to allow further expansion of system capabilities. This includes real time reporting with the ability to combine information from other systems to provide more robust reporting sources to help identify and drive improved and timely decisions to achieve more equitable outcomes. Changes to Program EBS is working on several initiatives in partnership with multiple bureaus. The Ariba project is a joint effort between EBS, Procurement, and Finance to implement a more centralized procurement business model. As of January 2026, BTS and EBS are engaged in a Cloud ERP technical roadmap strategy to enhance system functionality and modernize user interfaces to support city business operations. EBS continues to refine and streamline organizational processes and efficiencies to achieve operational gains in daily work, freeing up resources to focus on project initiatives. 476

Parent: Bureau of Technology Services · PDF: pp. 475-476 ↗