Business Engagement & Technology Strategy

Source: PDF pp. 467-468 ↗ · raw: 467 · 468

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Business Engagement & Technology Strategy

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Business Engagement & Technology Strategy Business Engagement & Technology Strategy Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Internal Revenues $536,402 $579,711 $4,093,652 $4,504,810 Technology Services $536,402 $579,711 $4,093,652 $4,504,810 Fund Grand Total $536,402 $579,711 $4,093,652 $4,504,810 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $127,637 $15,105 $29,250 $27,998 Services Internal Materials and $678,290 $710,555 $140,143 $162,147 Services Personnel $1,999,234 $2,272,632 $2,499,831 $2,483,860 Grand Total $2,805,161 $2,998,292 $2,669,224 $2,674,005 Program Description and Goals The Business Engagement & Technology Strategy (BETS) program serves as a bridge between City Service Area operations teams and the Bureau of Technology Services by developing and maintaining a strategic understanding of current and future business needs as well as emerging technology trends, facilitating ongoing delivery of embedded technology services, service improvement and development of new services by understanding and advocating for bureau partners, and ensuring that technology services align with business operations and City strategic goals. The program organizes and facilitates the interactions between the Bureau of Technology Services (BTS) and its customer partners within the Service Areas, including the provision and delivery of technology services embedded within Service Areas. The program facilitates the Technology Partner Group (TPG) meetings, which include representatives from every City office and bureau. BETS works directly with the Service Areas to create technology efficiencies by supporting technology platform standardizations 467

City of Portland Fiscal Year 2026-27 Proposed Budget and by aligning technology services to Service Area business needs. BETS facilitates technology alignment between the core technology functions and the service areas technology teams and serves as a key communication conduit between the bureau and its customers. Services Provides communications between Technology Services and the City of Portland's bureaus and offices; Builds collaborative relationships between bureaus; Provides creative problem solving for complex or unique technology-related challenges that bureaus often encounter; Evaluates current and anticipated technology systems and requisite requirements; Manages the Technology Services project intake process; Assists with determining bureaus overall technology strategies. Equity Impacts The BETS division is committed to the City of Portland's Core Values—Anti-racism, Communication, Collaboration, Equity, Transparency, and Fiscal Responsibility—through a variety of program initiatives that drive the Bureau of Technology Services and the City's equity goals. As the voice of the customer in Technology Services, BETS works to help BTS understand and prioritize customer needs, including equity and accessibility-related initiatives and how technology and data can support related requirements, accommodations, dashboards, automation, and reporting. BETS has been working to include accessibility tools as part of the City's standard suite of technology. This helps to ensure that accessibility tools will work with the City's technology environment and reduces the time needed to purchase and deploy these tools, making the accommodation process more efficient. Changes to Program The Business Engagement and Technology Strategy (BETS) program continues to support partner bureaus by understanding their business needs and to drive organizational success through business-technology alignment. The IT Business Relationship Manager (BRM) program facilitates effective communication and collaboration between bureau partners and technology experts. The BRMs continue to focus on improving BTS transparency to bureau partners and will continue to advocate for improving the customer experience in support of the City Operations Service Area and BTS goals and City core values. The Enterprise Architecture (EA) program was moved to the Chief Technology Officer in FY 2025-26 to ensure technology initiatives are in alignment with the core systems and infrastructure supported by BTS. 468

Parent: Bureau of Technology Services · PDF: pp. 467-468 ↗