Production Services

Source: PDF pp. 484-485 ↗ · raw: 484 · 485

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Production Services

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Production Services Production Services Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Internal Revenues $7,711,117 $8,366,264 $7,953,204 $8,208,402 Technology Services $7,711,117 $8,366,264 $7,953,204 $8,208,402 Fund Grand Total $7,711,117 $8,366,264 $7,953,204 $8,208,402 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Capital Outlay $9,350 $0 $0 $0 External Materials and $4,194,238 $3,319,369 $2,862,695 $3,539,090 Services Internal Materials and $390,184 $1,187,115 $341,558 $372,537 Services Personnel $4,418,408 $5,099,833 $5,530,501 $5,548,943 Grand Total $9,012,180 $9,606,316 $8,734,754 $9,460,570 Program Description and Goals Production Services delivers reliable, secure, and cost-effective computing infrastructure that supports City functions and services by maintaining a premier enterprise technology environment. Performance measures for the Production Services program focus on the high reliability of the City's mission-critical production systems (SAP, public safety systems, water billing, and email) with availability comparable to public and private industry best practices. Ongoing progress continues to deliver cost efficiencies in infrastructure technology deployments. Services 484

City of Portland Fiscal Year 2026-27 Proposed Budget Maintains and supports the City's data center facilities, storage systems, servers, and databases where most of the City's data resides; Manages key enterprise applications such as email, public safety paging, and data backup systems; Provides support for the City's technology systems including payroll, financial, human resources, water and sewer billing, work order and asset management, 9-1-1 dispatch, and permitting systems; Enables resilient data centers to protect data and computing resources to deliver services to Portland residents. Equity Impacts The Production Services division is committed to the City of Portland's Core Values—Anti-racism, Communication, Collaboration, Equity, Transparency, and Fiscal Responsibility—through a variety of program initiatives that drive Technology Services' and the City's equity goals. Production Services operates using a cost reduction methodology that is applied to all services provided as a part of its acquisition, maintenance, and lifecycle replacement tasks. As an internal service provider, Production Services is sensitive to the needs of bureaus to control costs on behalf of the community members they serve and is aware of the disproportionate effect higher costs have on disadvantaged and underserved community members. By providing more secure and capable technology systems, Production Services enables City bureaus to use technology to improve service delivery to disadvantaged and underserved communities to achieve more equitable outcomes while controlling costs. Changes to Program Production Services teams continue to focus on the resilience, security, regulatory compliance, and cost-effective performance of data center, compute, storage, and database resources. The teams continue to investigate opportunities for reducing overhead and support costs while limiting customer impacts, but service impairments are likely. The Server Team will be working to implement a new service to deliver cloud infrastructure resources, developed in coordination with BTS and bureau partners to align with best practices and City policies, while providing customers with modern cloud infrastructure capabilities. This work will greatly benefit the Transportation project to migrate Maximo to the cloud. The Database Support Team is helping to prepare bureau partners for a significant vendor-mandated architecture change for Oracle databases and the migration to the new architecture before the May 2028 extended support date. Not meeting that deadline will result in additional vendor support costs. 485

Parent: Bureau of Technology Services · PDF: pp. 484-485 ↗