TL;DR (generated · confidence: high)

The Office of the CTO provides strategic IT leadership and core operational support to 275+ City employees. FY 2026-27 budget is $43.5M (internal revenues $42.8M), down from revised budget due to a 20% cost-reduction initiative across the City's technology footprint. The office is reorganizing into a shared services model and consolidating enterprise functions under the newly established CTO role created in FY 2025-26.

Key points (each cites a PDF page):

Total revenue budget: $43.5M, composed of $42.8M internal revenue and $740K external revenue (p. 479 ↗)
Program expenses total $3.5M (down from $4.9M revised budget), with personnel at $1.7M, internal materials/services $1.1M, external materials/services $641K (p. 479 ↗)
Supports 275+ bureau employees through Operations and Performance team (p. 479 ↗)
20% cost reduction initiative underway across City's technology footprint with shared services model reorganization (p. 480 ↗)
New Chief Technology Officer role established in FY 2025-26, overseeing enterprise functions, Support Center, and Enterprise Architecture (p. 480 ↗)
Deputy CIO oversees customer-focused and shared service functions; office commits to racial equity goals through unconscious bias training and equity lens in hiring and project management (p. 480 ↗)

Amounts: $740,000 · $42,805,728 · $43,545,728 · $1,715,928 · $1,116,031 · $640,868 · $3,472,827 · Dates/FTE: 275+ employees · Programs: Office of the Chief Information Officer · Operations and Performance team · Technology Oversight Committee · Technology Advisory Group · Technology Services Equity Committee · Chief Technology Officer role · Parties: City of Portland · Bureau of Technology Services · Chief Information Officer · Chief Technology Officer

Office of the CTO

Source: PDF pp. 479-481 ↗ · raw: 479 · 480 · 481

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Office of the CTO

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Office of the CTO Office of the CTO Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues $4,468,296 $4,604,826 $740,000 $740,000 Technology Services $4,468,296 $4,604,826 $740,000 $740,000 Fund Internal Revenues $33,347,132 $37,293,262 $43,544,577 $42,805,728 Technology Services $33,347,132 $37,293,262 $43,544,577 $42,805,728 Fund Grand Total $37,815,428 $41,898,088 $44,284,577 $43,545,728 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $559,177 $768,264 $1,318,260 $640,868 Services Internal Materials and $5,616,136 $5,285,203 $1,977,389 $1,116,031 Services Personnel $3,576,407 $3,139,947 $1,606,570 $1,715,928 Grand Total $9,751,719 $9,193,414 $4,902,219 $3,472,827 Program Description and Goals Under the guidance of the City's Chief Information Officer, Technology Services' Office of the Chief Information Officer (CIO) program is charged with providing strategic information technology leadership and direction to City bureaus and offices. This program also houses Technology Services' Operations and Performance team, which provides core operational support service to 275+ bureau employees. The Office of the CIO supports the City's goal to deliver efficient, effective, and accountable municipal administrative services to Technology Services employees and its bureau customers. The division is responsible for providing enterprise technology leadership by working closely with the City's Technology Oversight Committee (TOC), Technology Advisory Group (TAG) and the City's Executive Leadership Team. 479

City of Portland Fiscal Year 2026-27 Proposed Budget In FY 2026-27, the Office of the Chief Information Officer will continue measuring the efficiency of its bureau operations support team with a performance measure of number of employees supported per administrative staff member. Services Provide enterprise technology leadership across the City; Bureau strategic planning and operational management; Technology policy development and implementation; Technology product orders and administrative services; Timekeeping, payroll, and personnel administration services; Support bureau budget and delivery of strategic technology initiatives. Equity Impacts The Office of the CIO is committed to the City of Portland's Core Values—Anti-racism, Communication, Collaboration, Equity, Transparency, and Fiscal Responsibility—through a variety of program initiatives that drive the bureau's and the City's equity goals. The Office of the CIO will rely on guidance from the new Chief Equity Officer, the Technology Services Equity Committee, and the bureau's Five-Year Racial Equity Plan to guide all staffing and resourcing decisions with a focus on using an equity lens in all program planning, budgeting, recruitment, hiring, and onboarding activities. This division's activities support the bureau's long-term goal of ending disparities in City government hiring and promotion practices. The division has worked to ensure performance appraisals and evaluations for managers, supervisors, and staff include progress on racial equity and cultural responsiveness goals. Subject Matter Expert resume reviewers are consulted to eliminate institutional and unconscious racial bias in the resume review process. The division promotes a culture of trust through a variety of trainings and programs including providing Unconscious Bias training and supporting quarterly equity work sessions led by the Technology Services Equity Committee. The Chair of the BTS Equity Committee is a staff member of the Operations and Performance team within the Office. The division strives to ensure that all bureau staff have opportunities to develop racial equity competencies and have equitable and meaningful opportunities for professional growth. Additionally, the division helps ensure that the City's prioritized technology projects are managed and implemented using an equity lens throughout the project. Changes to Program The Office of the Chief Information Officer (CIO) leads Technology Services' efforts to balance the budget by aligning resources with the changing service needs of City bureaus and with external cost pressures. The Bureau is working closely with partner bureaus on an initiative to identify 20% savings across the City's technology footprint. Technology service impairments are likely to occur across the City as impacts from the reduction are realized. The initiative also calls for reorganizing core service bureaus into a shared services model to ensure optimal service delivery within a sustainable operating budget. In FY 2026-27, the bureau will continue working closely with partner bureaus and stakeholders to operationalize Citywide changes stemming from the Citywide Service Realignment efforts to right-size technology services and define roles and responsibilities across core technology teams and Service Area teams. In FY 2025-26, the Office of the CIO instituted a new Chief Technology Officer role as recommended in the external 2024 IT Assessment. The Chief Technology Officer oversees enterprise functions within the bureau to ensure overall alignment with technology infrastructure and systems. In FY 2025-26 the Support Center and Enterprise Architecture were moved to the CTO's portfolio. 480

City of Portland Fiscal Year 2026-27 Proposed Budget The Deputy Chief Information Officer oversees the customer-focused and shared service functions of BTS. 481

Parent: Bureau of Technology Services · PDF: pp. 479-481 ↗