Project Management.

Source: PDF pp. 486-487 ↗ · raw: 486 · 487

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Project Management.

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Project Management Project Management Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Internal Revenues $775,194 $1,048,642 $2,471,613 $886,200 Technology Services $775,194 $1,048,642 $2,471,613 $886,200 Fund Grand Total $775,194 $1,048,642 $2,471,613 $886,200 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $108,357 $60,584 $156,557 $390,030 Services Internal Materials and $142,681 $164,333 $162,327 $185,556 Services Personnel $1,560,597 $2,156,793 $2,396,022 $3,140,237 Grand Total $1,811,634 $2,381,710 $2,714,906 $3,715,823 Program Description and Goals The Project Management Office (PMO) provides technology project and portfolio management services based on industry standards and best practices. The PMO is essential in facilitating many of the technology projects bureau partners wish to accomplish, as these often require collaboration with BTS as the owner of centralized technology services. The PMO also offers a 100% Billable Technology Project Manager service to bureau partners – delivering a cost-effective alternative to staff augmentation. This service enables bureaus to hire Technology Project Managers directly from the BTS PMO, providing a more efficient and seamless option compared to traditional Staff Augmentation or Flexible Services contracts. Beyond their expertise in project management best practices, these Technology Project Managers bring valuable city-specific knowledge and experience that external contractors often lack, ensuring a deeper understanding of internal processes, policies, and organizational needs. PMO leverages the expertise of project managers and business systems analysts to produce a positive return on investment for each project undertaken to support objectives. It focuses on optimizing efficiency by streamlining processes, reducing 486

City of Portland Fiscal Year 2026-27 Proposed Budget redundancies, and maximizing resource utilization. A strong emphasis is placed on proactive risk management, identifying, assessing, and mitigating potential risks to ensure project success. Additionally, the program prioritizes stakeholder engagement by fostering collaboration and clear communication among stakeholders. Program performance measures are gathered through direct customer survey feedback at the completion of projects. Project management measures of success include scope, timeline, budget, and customer satisfaction metrics. The goal is for at least 75% of surveyed customers to rate PMO services as “Excellent.” Services Project & Portfolio Governance; Intake & Prioritization Management; Capacity & Demand Planning; Project Delivery Management; Portfolio Reporting & Visibility; Technology Moves Support; Project Financial Oversight; Vendor Delivery Oversight; Risk & Dependency Management; Technology Oversight Committee Support; Business Analysis Services. Equity Impacts The PMO is committed to the City of Portland's Core Values through a variety of program initiatives that drive Technology Services and the City's equity goals. The team strives to ensure participatory and inclusive representation when managing city technology projects by working directly with stakeholders to identify historically underrepresented demographics and ensuring their representation in the process. This provides a transparent system by which PMO can advance diversity, equity, and inclusion as well as improve accessibility in project prioritization and implementation. The PMO also builds values into hiring processes and practices and communicates equity goals to all PMO staff members and project teams. PMO pursues equitable outcomes in hiring opportunities, strengthens outreach and public engagement among communities of color and immigrant and refugee communities, creates equitable opportunities in City government contracting, and provides equitable City services to all residents. Changes to Program In FY 2026–27, the PMO anticipates its work will be influenced by the City's Core Services realignment efforts. To support this effort, the PMO will strengthen citywide technology project governance by standardizing intake, prioritization, oversight, and portfolio reporting to improve transparency and decision-making. The team will continue to focus its project management support on high-risk, high-impact initiatives—particularly enterprise product changes that affect multiple bureaus and frontline service delivery. The PMO will also help BTS advance the shift from project management toward product management by supporting clearer ownership, roadmaps, and delivery practices. Technology Moves, Adds Changes, and Decommission (TMACD) services remain an established service; demand is expected to increase as additional facilities are brought online. 487

Parent: Bureau of Technology Services · PDF: pp. 486-487 ↗