Communications.

Source: PDF pp. 472-473 ↗ · raw: 472 · 473

Breadcrumb: Service Area Summaries > City Operations > Bureau of Technology Services > Communications.

City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Bureau of Technology Services > Communications Communications Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues $0 $0 $1,644,503 $1,303,371 Technology Services $0 $0 $1,644,503 $1,303,371 Fund Internal Revenues $16,450,802 $18,271,836 $19,336,555 $18,121,256 Technology Services $16,450,802 $18,271,836 $19,336,555 $18,121,256 Fund Grand Total $16,450,802 $18,271,836 $20,981,058 $19,424,627 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Capital Outlay $220,070 $23,356 $0 $0 External Materials and $7,932,448 $7,661,730 $8,695,209 $9,499,376 Services Internal Materials and ($976,675) ($572,280) $634,099 $657,425 Services Personnel $6,475,993 $6,945,367 $7,803,388 $7,742,241 Grand Total $13,651,835 $14,058,172 $17,132,696 $17,899,042 Program Description and Goals The Communications program supports the City's goal to deliver efficient, effective, and accountable municipal services by supporting City and regional mission-critical data and voice communications and fiber infrastructure needs. The Communications program is primarily focused on the reliability, security, and availability of critical network and communication system infrastructure with availability comparable to public and private industry best practices and standards, while maintaining fiscal responsibility and cost effectiveness. 472

City of Portland Fiscal Year 2026-27 Proposed Budget The Key Performance Measure in Communications—the percent of network availability—supports the 2035 Comprehensive Plan which addresses access to universal, affordable, and reliable state-of-the-art communication and technology services. Maintaining high network availability assures a reliable system for bureau customers and stakeholders as well as our regional partners. The Bureau of Technology Services continues to invest in a sound, reliable, and secure network infrastructure that exceeds the network availability target. Services Engineers, implements, and maintains the City's telecommunication system, conference and meeting room audio/video services, security video services, and the communication network; Service support for bureau partners and providing data network services through the Integrated Regional Network Enterprise for local government agencies; Ensures mission-critical communication and network infrastructure is reliable and secure; Installs and uninstalls radio equipment and accessories into City vehicles via the BTS vehicle shop. Equity Impacts The Communications division is committed to the City of Portland's Core Values—Anti-racism, Communication, Collaboration, Equity, Transparency, and Fiscal Responsibility—through a variety of program initiatives that drive the Bureau of Technology Services and the City's equity goals. As a part of Communications' community outreach, the division participates in job fairs held in Portland Public Schools with the intention of bringing local youth into technical apprenticeships and ongoing employment opportunities and increasing diversity. Metro regional partners, public safety agencies, and City bureaus all benefit from the continued focus on fiber expansion efforts. Recent fiber expansion projects, such as the Division Transit Project with TriMet, have directly benefited community members by leveraging cost sharing opportunities to help limit rate-based customer increases. Fiber projects originating from regional partners and other City bureaus provide opportunities to extend the regional fiber network via a cost sharing strategy, resulting in increased route diversity and resilience and higher connectivity speeds. Changes to Program The Network Teams are continuing work to expand and maintain the City's fiber optic network to meet the needs for more network bandwidth, establishing connections to additional City sites and delivering expanded capabilities for services like security cameras and 5G networking. This includes a focus on improving network resilience and lowering costs. The Telecommunications Team continues to focus on cost optimization measures by maximizing existing licenses, consolidating licenses, and moving away from expensive legacy technology, including assisting Water Bureau with migrating their call center to a cloud-based service. The Audio/Video (AV) Support Team is focused on supporting Council Chambers broadcasts and proceedings, downtown core meeting room AV maintenance, ad-hoc media configuration requests, and daily low-voltage service requests. As more staff report to City facilities, increased support requests are expected. 473

Parent: Bureau of Technology Services · PDF: pp. 472-473 ↗