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Bureau of Emergency Communications

Service Area Summaries > Public Safety > Bureau of Emergency Communications -- 10 pages · pp. 606-615 ↗

Intro (~1,504 tokens, spilled to sibling files): pp. 606-609 · PDF ↗

Contents

Section PDF pages Description
[doc] 9-1-1 Operations pp. 610-611 ↗ 9-1-1 Operations provides emergency and non-emergency call answering, dispatch, and training for Portland. The 2026-27 proposed budget totals $32.3M in revenues (down from $34.7M), with $30.1M in program expenses, primarily personnel costs ($25.6M). Key initiatives include Emergency Fire Dispatch accreditation through the International Academy, continued over-hiring of trainees to manage attrition, and equity measures including language interpretation and community outreach.
[doc] Administration & Support. . . . . . . . . . . pp. 612-613 ↗ The Administration & Support program provides strategic direction, data analytics, quality assurance, leadership, and emergency management for the Bureau of Emergency Communications. The 2026-27 proposed budget is $2.34M, up from $1.67M in 2025-26, with significant increases in personnel ($1.85M) and internal services ($325K). The bureau has completed a medical and fire integrated call protocol and operates an Equity Manager position with multilingual 9-1-1 services.
[doc] Technology Systems pp. 614-615 ↗ Technology Systems manages the Bureau of Emergency Communications' critical Computer Aided Dispatch and Vesta 9-1-1 phone systems, both required to operate at 99.99% uptime. The 2026-27 budget totals $4.9M in internal revenue with zero capital outlay. The bureau is upgrading to Next Generation 9-1-1 to enable faster communication, improved accessibility including Real Time Text and multilingual text services, and potential multimedia support.

See also