TL;DR (generated · confidence: high)

9-1-1 Operations provides emergency and non-emergency call answering, dispatch, and training for Portland. The 2026-27 proposed budget totals $32.3M in revenues (down from $34.7M), with $30.1M in program expenses, primarily personnel costs ($25.6M). Key initiatives include Emergency Fire Dispatch accreditation through the International Academy, continued over-hiring of trainees to manage attrition, and equity measures including language interpretation and community outreach.

Key points (each cites a PDF page):

Total revenues projected at $32,347,991 for 2026-27, declining from $34,676,527 revised budget in 2025-26 (p. 610 ↗)
Personnel costs represent $25,641,346 of $30,081,929 total program expenses (85% of budget) (p. 610 ↗)
External revenues: $15,321,577; internal revenues: $17,026,414 from Emergency Communication Fund (p. 610 ↗)
Services include 9-1-1 answering, dispatch, language interpretation, call triage, paging, and referrals (p. 611 ↗)
BOEC pursuing International Academy of Emergency Dispatch accreditation for Emergency Medical Dispatch (p. 611 ↗)
Budget continues funding for eight limited-term dispatchers to offset expected attrition (p. 611 ↗)
TTY, text-to-911, and language interpretation services ensure ADA and Title VI LEP compliance (p. 611 ↗)
Equity initiatives include workforce development reflecting community demographics and underserved outreach (p. 611 ↗)

Amounts: $32,347,991 · $34,676,527 · $37,598,514 · $37,897,422 · $15,321,577 · $17,026,414 · $30,081,929 · $25,641,346 · Dates/FTE: FY 2026-27 · Spring 2025 · Programs: 9-1-1 Operations · Emergency Fire Dispatch (EFD) · Emergency Medical Dispatch (EMD) · International Academy of Emergency Dispatch accreditation · Language interpretation services · TTY/text-to-911 · Parties: Bureau of Emergency Communications (BOEC) · City of Portland · Emergency Communication Fund

9-1-1 Operations

Source: PDF pp. 610-611 ↗ · raw: 610 · 611

Breadcrumb: Service Area Summaries > Public Safety > Bureau of Emergency Communications > 9-1-1 Operations

City of Portland Fiscal Year 2026-27 Proposed Budget Public Safety > Bureau of Emergency Communications > 9-1-1 Operations 9-1-1 Operations Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues $13,003,002 $13,168,555 $14,091,645 $15,321,577 Emergency $13,003,002 $13,168,555 $14,091,645 $15,321,577 Communication Fund Internal Revenues $24,595,512 $24,728,867 $20,584,882 $17,026,414 Emergency $24,595,512 $24,728,867 $20,584,882 $17,026,414 Communication Fund Grand Total $37,598,514 $37,897,422 $34,676,527 $32,347,991 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $631,452 $446,543 $522,468 $321,106 Services Internal Materials and $3,670,833 $4,154,482 $6,057,437 $4,119,477 Services Personnel $23,055,312 $23,561,137 $25,870,284 $25,641,346 Grand Total $27,357,597 $28,162,161 $32,450,189 $30,081,929 Program Description and Goals The Operations program includes emergency and non-emergency call answering, public safety dispatch, and Bureau-wide training. The training section actively recruits and hires new trainees and continually strives to improve service delivery. The State requires that new hires must complete telecommunicator training, including basic academy. In addition, the Bureau provides an extensive in- house training program for all staff to maintain annual certification mandates. Services 610

City of Portland Fiscal Year 2026-27 Proposed Budget 9-1-1 answering; dispatch services; language interpretation; referrals; call triage; paging & notifications Equity Impacts The budget includes funds supporting further development of an equitable work environment for employees; hiring/retaining a workforce that reflects the people served by the City; and equitable outcomes for all community members. Additionally, recruitment efforts are integrated with outreach programming to communities who are underserved, building a wider understanding about how to utilize 9-1-1 services. 9-1-1 Operations uses TTY, text to 9-1-1, and language interpretation services to comply with Limited English Proficiency regulations under Title VI and Title II of The Americans with Disabilities Act.? Changes to Program Operations is participating in a call type review to help ensure efficient use of public safety resources. Implementation of response recommendations for Emergency Fire Dispatch (EFD) has begun and will continue through Spring 2025. Dispatchers achieved accreditation level performance in Emergency Fire Dispatch (EMD) and we have applied for accreditation through the International Academy of Emergency Dispatch. The training section actively hired new personnel to offset expected attrition, which has led to high numbers of trainees. The staffing plan projects BOEC will continue to over-hire in the FY 2026-27 and has a budget concept form to continue funding the eight limited term dispatchers. 611

Parent: Bureau of Emergency Communications · PDF: pp. 610-611 ↗