Technology Systems

Source: PDF pp. 614-615 ↗ · raw: 614 · 615

Breadcrumb: Service Area Summaries > Public Safety > Bureau of Emergency Communications > Technology Systems

City of Portland Fiscal Year 2026-27 Proposed Budget Public Safety > Bureau of Emergency Communications > Technology Systems Technology Systems Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues ($11,294) ($15,281) $0 $0 Emergency ($11,294) ($15,281) $0 $0 Communication Fund Internal Revenues $0 $0 $4,225,124 $4,937,310 Emergency $0 $0 $4,225,124 $4,937,310 Communication Fund Grand Total ($11,294) ($15,281) $4,225,124 $4,937,310 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Capital Outlay $470,575 $9,469 $790,531 $0 External Materials and $1,656,538 $1,303,853 $1,831,030 $1,808,241 Services Internal Materials and $2,443,783 $2,426,722 $1,176,890 $3,104,529 Services Personnel $415,146 $444,654 $436,041 ($12,185) Grand Total $4,986,042 $4,184,697 $4,234,492 $4,900,585 Program Description and Goals Technology Systems oversees the technology applications and systems used by the Bureau of Emergency Communications. The two most critical systems supported by the office, the Computer Aided Dispatch (CAD) system and the Vesta 9-1-1 phone system, are expected to be fully operational 99.99% of the time. Services 614

City of Portland Fiscal Year 2026-27 Proposed Budget CAD System Support; 9-1-1 Phone System Support Equity Impacts 9-1-1 Operations uses TTY, text to 9-1-1, and language interpretation services to comply with Limited English Proficiency regulations under Title VI and Title II of The Americans with Disabilities Act. The upcoming transition to Next Generation 9-1-1 will also allow for Real Time Text (RTT), integrated text to 9-1-1, and a potential for multimedia support. This year, Technology Systems and Equity are working with the State of Oregon 9-1-1 program to identify a text to 9-1-1 program offered in languages other than English. Changes to Program During the past year, the Technology Systems team has completed several projects, both internally and externally with its partner agencies, that improve the efficiency of 9-1-1 call handling and response of emergency responders. This year the 9-1-1 phone system is being upgraded for a statewide transition to Next Generation 9-1-1 which will enable faster communication, improved data sharing, increased accessibility for non-hearing users of the 9-1-1 system, and the potential for multimedia support. The call descriptors are being revamped in the Computer Aided Dispatch (CAD) system to allow the team's fire and medical partner agencies to improve their response recommendations. 615

Parent: Bureau of Emergency Communications · PDF: pp. 614-615 ↗