Bureau of Emergency Communications -- Intro
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City of Portland Fiscal Year 2026-27 Proposed Budget Public Safety > Bureau of Emergency Communications Bureau of Emergency Communications Budget Revenues by Major Object 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues Charges for Services $406,972 $473,193 $365,000 $390,000 Intergovernmental $12,596,030 $12,689,635 $13,706,645 $14,931,577 Miscellaneous $71,026 $100,725 $20,000 $0 Internal Revenues Beginning Fund Balance $4,444,196 $2,307,871 $2,181,041 $1,118,816 Fund Transfers - $20,151,316 $22,420,996 $24,269,835 $23,181,077 Revenue Miscellaneous Fund $0 $0 $0 $0 Allocation Grand Total $37,669,540 $37,992,420 $40,542,521 $39,621,470 Expenses Expenses by Major Object 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Bureau Expense $33,655,945 $33,807,848 $38,356,998 $37,318,683 Personnel $24,538,986 $25,336,529 $27,809,642 $27,474,941 External Materials and $2,479,277 $1,877,277 $2,507,954 $2,294,347 Services Internal Materials and $6,167,106 $6,584,573 $7,248,871 $7,549,395 Services Capital Outlay $470,575 $9,469 $790,531 $0 Fund Expense $1,705,725 $2,003,529 $2,185,523 $2,302,787 Debt Service $336,414 $349,877 $363,873 $378,399 Fund Transfers - $1,369,311 $1,653,652 $1,821,650 $1,924,388 Expense Unappropriated $2,307,871 $2,181,041 $0 $0 606
City of Portland Fiscal Year 2026-27 Proposed Budget 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Ending Fund Balance $2,307,871 $2,181,041 $0 $0 Grand Total $37,669,541 $37,992,418 $40,542,521 $39,621,470 Expenses by Program Offer 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed 9-1-1 Operations $31,371,193 $32,346,731 $34,635,712 $32,384,716 Administration & Support $1,308,734 $1,460,989 $1,672,317 $2,336,169 Legal Services $3,572 $0 $0 $0 Technology Systems $4,986,042 $4,184,697 $4,234,492 $4,900,585 Grand Total $37,669,541 $37,992,418 $40,542,521 $39,621,470 Positions - FY 2026-27 Proposed Budget FTE Administrative Specialist II - CPPW 2.9 Analyst II - CPPW 3.0 Analyst III 2.0 Analyst III - CPPW 1.0 Coordinator I (NE) - CPPW 3.0 Coordinator III - CPPW 1.0 Director I 1.0 Emerg Commun Call Taker 8.0 Emerg Commun Dispatcher, Sr 124.0 Emerg Commun Police Dispatcher 2.0 Emergency Communications Ops Mgr 1.0 Emergency Communications Ops Sup I 14.0 Emergency Communications Ops Sup II 1.0 Grand Total 163.9 Performance Performance Metrics - Fiscal Year Program FY 2022 - FY 2023 - FY 2024 - Measure Polarity Offer 23 24 25 9-1-1 Operations EMERGENCY CALL VOLUME: Total number of 9-1-1 and Lower Is Better 739,127 704,328 698,823 emergency telephone calls 607
City of Portland Fiscal Year 2026-27 Proposed Budget Program FY 2022 - FY 2023 - FY 2024 - Measure Polarity Offer 23 24 25 9-1-1 Operations Total number of nonemergency telephone calls No Polarity 292,015.0 210,203.0 202,075.0 9-1-1 Operations Average time to answer emergency 9-1-1 calls (in No Polarity 56.0 48.0 36.0 seconds) 9-1-1 Operations Number of overtime hours No Polarity 29,662.0 28,499.0 18,384.0 9-1-1 Operations Total number of text sessions No Polarity 5,621.0 5,976.0 5,051.0 9-1-1 Operations Total number of forced overtime hours Lower Is Better 5,208.0 4,211.0 5,051.0 9-1-1 Operations Percentage of overtime hours attributed to emergency No Polarity 89.0% 88.0% 70.0% communications operations 9-1-1 Operations Total number of Certi ed Call Takers by Fiscal Year to Higher Is 91.0 90.0 102.0 take 9-1-1/Non-Emergency calls Better 9-1-1 Operations Total number of Certi ed Police Dispatchers by Fiscal Higher Is 69.0 80.0 108.0 Year to take 9-1-1/Non-Emergency calls and dispatch Better police responders 9-1-1 Operations Total number of Sr. Dispatchers by Fiscal Year to take 9-1- Higher Is 63.0 73.0 87.0 1/Non-Emergency calls and dispatch police, re and Better medical responders 9-1-1 Operations Total number of CAD incidents (including responder No Polarity 629,889.0 618,403.0 85.0 initiated activity for all partner agencies, Police, Fire, and Medical) 9-1-1 Operations Percentage of emergency 9-1-1 calls answered within 15 Higher Is 38.0% 45.0% 53.0% seconds Better 9-1-1 Operations EMERGENCY CALL ANSWER TIME: Percentage of Higher Is 42.0% 48.0% 57.0% emergency 9-1-1 calls answered in 20 seconds Better Overview Initially established in 1974, Emergency Communications provides call-taking and dispatch services for Portland Police Bureau, Portland Fire & Rescue, Portland Street Response, Gresham Police Department, Gresham Fire Department, Multnomah County Sheriff’s Office, Corbett Fire District 14, Sauvie Island Fire District 30, and Multnomah County Emergency Medical Services. Serving all of Multnomah County, BOEC is operated by the City of Portland and jointly governed by the partner agencies it supports who form the Bureau of Emergency Communications User Board. Summary of Budget Decisions • Eliminate six months of operational overtime outside of peak summer demand periods, which could result in slower call answering times. (-$422k) • Eliminate dedicated security during night-time hours that supports employee safety and deters theft. (-$326k) • Eliminate two call taker positions, reducing call-taking capacity of 911 calls. (-$285k, -2 FTE) • Eliminate vacant assistant operations manager, constraining the bureau's support systems and long-term planning. (-$235k, -1 FTE) • Reduce training, travel, and continuing education overtime by 50%, impacting staff capacity building opportunities and quality assurance. (-$380k) • Continue BOEC's training pipeline of eight limited term positions with one-time sub-fund balance, allowing the bureau to 608
City of Portland Fiscal Year 2026-27 Proposed Budget continue to over-hire to stay ahead of normal attrition. (+$1.1M, 8 FTE) • Recognize new revenue from partially implementing cost allocation change that was approved by the BOEC User Board and increase Multnomah County partner cost share to account for costs associated with medical dispatch services. (+$1M) 609