Administration & Support. . . . . . . . . . .
Source: PDF pp. 612-613 ↗ · raw: 612 · 613
Breadcrumb: Service Area Summaries > Public Safety > Bureau of Emergency Communications > Administration & Support. . . . . . . . . . .
City of Portland Fiscal Year 2026-27 Proposed Budget Public Safety > Bureau of Emergency Communications > Administration & Support Administration & Support Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues $82,319 $110,279 $0 $0 Emergency $82,319 $110,279 $0 $0 Communication Fund Internal Revenues $0 $0 $1,640,870 $2,336,169 Emergency $0 $0 $1,640,870 $2,336,169 Communication Fund Grand Total $82,319 $110,279 $1,640,870 $2,336,169 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Materials and $187,716 $126,881 $154,456 $165,000 Services Internal Materials and $52,491 $3,369 $14,544 $325,389 Services Personnel $1,068,528 $1,330,739 $1,503,317 $1,845,780 Grand Total $1,308,734 $1,460,989 $1,672,317 $2,336,169 Program Description and Goals Administration & Support provides the overall strategic direction and leadership to the Bureau. It includes data analytics, quality assurance and accountability, leadership development and mentoring, business operations, policy, partner agency coordination, emergency management, equity, and public records and research. Services 612
City of Portland Fiscal Year 2026-27 Proposed Budget Strategic Leadership; Quality Assurance; Equity; Public Records; Emergency Management; Data Analytics Equity Impacts Emergency Communications has a staffed Equity Manager position and an Equity Committee that assists the bureau in applying an equity lens to operations, administration, outreach, and engagement. Resources are dedicated to: employee-facing equity training relevant to emergency communications; language interpretation for 9-1-1 and non-emergency phone calls; and community outreach and engagement materials that have been translated into multiple languages and made accessible for community members who are blind or have limited vision. Recruitment efforts have been integrated with our outreach programming to underrepresented communities, reaching a wider community base while building trust and knowledge around when and how to utilize 9-1-1. The Equity Manager also serves as Vice Chair of the Oregon APCO-NENA Legislative Committee and acting Chair of the PSAP Advisory Committee to the State 9-1-1 Program. This work ensures that City-wide policies and initiatives account for Emergency Communications' unique needs while bringing an equity lens to state-wide programs that impact bureau staff and community outcomes. Changes to Program The implementation of the medical and fire integrated call protocol was completed, laying a quality assurance foundation for 9-1-1 call answering and dispatch operations and moving closer to accreditation. The next goal is to develop a framework for Police call answering quality assurance. The Bureau is currently revising an Intergovernmental Agreement with its partner agencies. 613
Parent: Bureau of Emergency Communications · PDF: pp. 612-613 ↗