Unofficial mirror of City of Portland content. Always verify with the official source. View original ↗

Office of City Operations

Service Area Summaries > City Operations > Office of City Operations -- 32 pages · pp. 519-550 ↗

Intro (~2,352 tokens, spilled to sibling files): pp. 519-523 · PDF ↗

Contents

Section PDF pages Description
[doc] Administration & Support. . . . . . . pp. 524-526 ↗ Business Operations, a centralized administrative division, provides financial management, personnel services, and accounting to 10 bureaus managing $1.1 billion in appropriations and 660+ staff. The 2026-27 proposed budget is $7.4M (down from $8.8M revised in 2025-26). The division has sustained 5.0 FTE reductions since 2022-23, constraining capacity for budget monitoring and financial oversight despite expanding service scope after Charter Transition consolidation.
[doc] CAO's Office. . pp. 527-528 ↗ The CAO's Office is a newly established administrative hub for City Operations, managing six major bureaus and numerous programs including HR, Technology, Fleet, Police Accountability, Budget, and Communications. The budget grew from $0 in 2023-24 to $1.96M in 2026-27 Proposed, with personnel costs ($1.53M) as the primary expense. The office is staffed by a Deputy City Administrator, Executive Assistant, Manager II, and Analyst III, supported by a centralized Equity Manager.
[doc] Data Office p. 529 ↗ City Operations > Office of City Operations > Data Office Data Office Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Internal Revenues $0 $0 $0 $487,319 General Fund $0 $0 $0 $487,319 Grand…
[doc] Enterprise Services. pp. 530-531 ↗ Enterprise Services is a new FY 2026-27 program establishing a coordinated enterprise service delivery model for Human Resources, Technology Services, and Procurement & Grants functions across Portland. The $4.5M budget funds a phased realignment where embedded teams within service areas report to centralized bureaus, aiming to improve consistency, reduce duplication, and ensure equitable access to administrative services across all city organizations.
[doc] Grants Management. pp. 532-534 ↗ The Grants Management Division (GMD) manages incoming federal/state/private grants, outgoing community grants, and grant applications for the City. It operates three specialized teams: Incoming Grants, Outgoing Community Grants, and Application Coordination. The 2026-27 proposed budget is $4,099,156 ($1.92M external, $2.18M internal), with personnel costs of $3.78M. In FY 2025-26, the division added 2.0 FTE from a Public Safety reallocation.
[doc] Independent Review pp. 535-536 ↗ Independent Police Review (IPR) is Portland's independent civilian oversight agency investigating misconduct allegations against Portland Police Bureau members. With FY 2026-27 proposed revenues of $3.48M, primarily internal general fund transfers, the agency's budget is dominated by personnel costs ($2.84M). Established separately in FY 2022-23, IPR operates under a DOJ Settlement Agreement and Oregon law requiring independent police accountability mechanisms, with plans to transition complaint authority to the emerging Office of Community-Based Police Accountability.
[doc] Information and Referral-CAO pp. 537-538 ↗ PDX 311 is a centralized customer service program serving Portland and Multnomah County through phone, online, and in-person channels. The program handles 250,000+ annual contacts and aims to answer 90% of calls within 25 seconds. For FY 2026-27, revenues total $5.43M with personnel comprising $4.71M of expenses. The program recently moved to the City Operations Service Area and is expanding services through partnerships with Public Works, Public Safety, and other bureaus.
[doc] Procurement Services pp. 539-541 ↗ Procurement Services in Portland's Office of City Operations manages acquisition of supplies, materials, equipment, and services for city bureaus, overseeing a FY 2026-27 budget of $13.9M—a decline from $18.8M in FY 2025-26. The division implements a Five-Year Strategic Plan with nine core goals centered on equitable contracting, anti-racism, and customer satisfaction. Significant changes include enterprise-wide centralization efforts, restoration of the Strategic Sourcing Coordinator position, implementation of SAP Ariba procurement technology in 2026, comprehensive review of Sustainable Procurement Policy (ADM-1.09), and bringing the Community Opportunity & Enhancements Program in-house from Prosper Portland.
[doc] Security pp. 542-543 ↗ The Security program within the Office of City Operations projects $11.9M in internal revenues and $10.2M in expenses for FY 2026-27. The budget eliminates capital investments entirely and concentrates spending on external materials and services ($8.5M), which represents 84% of total expenses. Personnel costs are modest at $743,947.
[doc] Unified Communications. pp. 544-546 ↗ The City Communications Office, under the Chief Communications Officer, delivers communications strategy as the voice of the City of Portland. The FY 2026-27 budget increases from $1.37M to $2.11M to account for space rent, basic needs, translation services, and consolidated funding for contracted platforms. These are not new expenditures but previously distributed bureau costs.
[dir] Retired Program Offers. . . . . . pp. 547-550 ↗ Retired program offers from the Office of City Operations, including the SPOT Team and Information & Referral. The SPOT Team generated $4.6M in internal revenues and spent $4.2M in 2024-25 before being shut down, with zero budgeted for 2026-27.

See also