Office of City Operations -- Intro

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City of Portland Fiscal Year 2026-27 Proposed Budget City Operations > Office of City Operations Office of City Operations Budget Revenues by Major Object 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues Charges for Services $16,422 $2,134 $0 $0 Intergovernmental $852,303 $1,340,201 $2,996,206 $2,890,188 Miscellaneous $542,341 $634,496 $317,000 $169,319 Miscellaneous Fund $0 $0 ($36,809) $0 Allocation Internal Revenues Beginning Fund Balance $0 $0 $3,847,786 $2,091,850 Fund Transfers - $3,925,203 $3,361,688 $4,122,387 $5,465,756 Revenue General Fund $10,045,736 $9,686,345 $12,607,890 $3,940,942 Discretionary General Fund Overhead $4,787,000 $6,690,042 $9,329,152 $21,503,387 Interagency Revenue $10,883,931 $17,992,531 $20,109,420 $19,304,920 Miscellaneous Fund $0 $0 $0 $0 Allocation Grand Total $31,052,937 $39,707,438 $53,293,032 $55,366,362 Expenses Expenses by Major Object 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Bureau Expense $30,340,880 $34,755,880 $48,946,842 $50,935,678 Personnel $16,782,934 $18,828,557 $31,006,614 $35,675,490 External Materials and $10,153,087 $12,000,391 $13,114,351 $10,564,336 Services Internal Materials and $3,390,740 $3,915,206 $4,665,877 $4,695,852 Services Capital Outlay $14,119 $11,727 $160,000 $0 519

City of Portland Fiscal Year 2026-27 Proposed Budget 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Fund Expense $2,772,159 $2,547,671 $4,346,190 $4,430,684 Contingency $0 $0 $1,450,512 $3,505,684 Fund Transfers - $2,772,159 $2,547,671 $2,895,678 $925,000 Expense NA $0 $0 $0 $0 Grand Total $33,113,039 $37,303,551 $53,293,032 $55,366,362 Expenses by Program Offer 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Administration & Support $0 $19 $8,791,373 $7,416,949 Asset Management $618,054 ($21) $0 $0 Budget & Economics $15,180 $0 $0 $0 CAO's Office $0 $688,946 $1,429,163 $1,962,925 Data Office $0 $0 $0 $487,319 Enterprise Services $0 $0 $0 $4,523,783 Grants Management $0 $0 $4,115,309 $4,099,156 Independent Review $2,841,591 $3,243,806 $3,519,896 $3,483,953 Information & Referral $570,474 $0 $0 $0 Information and Referral- $4,076,184 $5,559,268 $6,489,501 $5,429,884 CAO NA $0 $0 $0 $0 Operations & Strategic $0 $0 ($82,984) $0 Support Procurement Services $16,415,346 $14,598,987 $18,818,730 $13,914,698 Security $4,759,062 $8,985,931 $8,846,890 $11,941,910 SPOT Team $3,817,047 $4,226,617 $70 $0 Unified Communications $0 $0 $1,365,084 $2,105,785 Workers' Comp $101 $0 $0 $0 Grand Total $33,113,039 $37,303,551 $53,293,032 $55,366,362 Positions - FY 2026-27 Proposed Budget FTE 311 Customer Service Rep I 18.0 311 Customer Service Rep II 3.0 Accountant II 6.0 Accounting Supervisor 1.0 Administrative Specialist I - CPPW 3.0 Administrative Specialist II - CPPW 5.0 520

City of Portland Fiscal Year 2026-27 Proposed Budget FTE Administrative Specialist III 1.0 Administrative Specialist III - CPPW 1.0 Analyst I - CPPW 7.0 Analyst II - CPPW 7.0 Analyst III 5.0 Analyst III - CPPW 4.0 Analyst IV 3.0 Applications Analyst III-Generalist 1.0 Auditor - Investigator I 6.0 Auditor - Investigator II 1.0 Auditor - IPR Director 1.0 Business Systems Analyst I 2.0 Business Systems Analyst II 1.0 Business Systems Analyst III 3.0 Central Public Information Officer 2.0 Coordinator I (NE) - CPPW 1.0 Coordinator II - CPPW 6.0 Coordinator III - CPPW 7.0 Coordinator IV 1.0 Deputy City Administrator 1.0 Financial Analyst I - CPPW 1.0 Financial Analyst II - CPPW 13.0 Financial Analyst III - CPPW 6.0 GIS Technician II 1.0 Information Systems Manager I 1.0 IPR Administrative Specialist 1.0 IPR Coordinator 2.0 IPR Data Analyst 1.0 Manager I 7.0 Manager II 6.0 Manager III 2.0 Office Support Specialist III 1.0 Procurement Specialist 6.0 Procurement Specialist, Assistant 2.0 Procurement Specialist, Sr 9.0 Risk Specialist II 1.0 Service Dispatcher 9.0 Supervisor I - E 3.0 Supervisor I - NE 1.0 Supervisor II 4.0 Systems Analyst 1.0 Systems Analyst, Senior 1.0 521

City of Portland Fiscal Year 2026-27 Proposed Budget FTE Grand Total 176.0 Performance Performance Metrics - Fiscal Year Program Offer Measure Polarity FY 2022 - 23 FY 2023 - 24 FY 2024 - 25 Administration & Support Percent of Accounts Payable within 30 days Higher Is 65% 69% 77% Better Administration & Support Business Operations operational budget served No Polarity $591,958,698 $598,074,324 $1,108,734,432 Administration & Support Business Operations budget as a percentage of Lower Is 1 1 1 OMF bureau operational budget served. Better Administration & Support FTE served by the OMF Business Operations No Polarity 425 463 626 Administrative Team Administration & Support Ratio of CAO Admin Team FTE to customer FTE No Polarity 71 77 89 directly served (i.e. 1:10 entered as 10) Information and Referral- CONTACTS HANDLED BY 311: Number of Higher Is 150,949 181,798 226,774 CAO community member contacts handled by 311 Better annually Procurement Services COMPETITION FOR CONTRACTS: Percentage of Lower Is 29% 26% 30% solicitations with one proposal received per Better competitive solicitation Performance Metrics - Calendar Year Program Offer Measure Polarity 2022 2023 2024 Information and Referral-CAO AWARENESS OF PDX 311: Percentage of Portlanders who have Higher Is Better 47.8% NA 58.6% heard of the 311 program Overview The Office of the Deputy City Administrator for City Operations provides executive leadership, coordination, and oversight for centralized services that support City bureaus and core operations. The office is responsible for aligning service delivery across a diverse portfolio, ensuring effective use of resources, and supporting implementation of Citywide priorities under the City’s new organizational structure. City Operations was established to improve the delivery and coordination of internal services across the organization. Within this 522

City of Portland Fiscal Year 2026-27 Proposed Budget structure, the Office of the Deputy City Administrator provides strategic direction, financial oversight, and operational coordination across multiple bureaus and programs. The Deputy City Administrator oversees the following bureaus and programs within City Operations: the Bureau of Human Resources, Bureau of Technology Services, Bureau of Fleet and Facilities, Office of Community-based Police Accountability, City Budget Office, Fire and Police Disability and Retirement, Special Appropriations, PDX 311, Independent Police Review, Integrated Security, Procurement Division, Business Operations, Grants Management, and Unified Communications. Through this work, the office ensures that centralized services are delivered consistently and efficiently, supports coordination across bureaus, and addresses operational challenges that span multiple service areas. The office also plays a key role in advancing organizational changes associated with the City’s new form of government and improving service delivery to meet the needs of Portlanders and internal City partners. Summary of Budget Decisions The following summarizes the most significant budget decisions for the Office of the Deputy City Administrator for City Operations included in the Proposed Budget. Increase funding for elected official security services (+$1.52M, ongoing) Ongoing General Fund resources are added to maintain the current level of security services provided to elected officials. This funding sustains existing service levels and ensures continuity of protection services already in place. Portlanders are not expected to see a change in service delivery as this decision maintains current operations. Expand security coverage during Council meetings and business hours (+$0.99M) Additional funding supports a second security team to provide coverage during Council meetings, regular business hours, and public events. This increases the City’s ability to manage safety risks in public settings and respond to increased demand for security presence. Portlanders may experience increased security visibility at public meetings and City facilities. Reduce 311 customer service hours and staffing (-$0.89M, -6.0 FTE) Funding reductions to the 311 program will decrease hours of operation and reduce staffing. This will lower the City’s capacity to respond to resident inquiries and service requests. Portlanders may experience longer wait times, reduced service availability, and fewer total contacts handled annually. Realign staffing to support project management and planning functions (net resource shift, +1.5 FTE added, 2.0 FTE realigned) Staffing resources are added and realigned within the Office of the Deputy City Administrator to strengthen project management and planning capacity across City Operations. This supports coordination across the service area’s multiple bureaus and programs and helps implement Citywide priorities under the new organizational structure. This is primarily a shift in resources and is not expected to directly change service levels for Portlanders. Realign position and funding to the Office of the City Administrator (-$0.23M, -1.0 FTE) One position and associated General Fund overhead are transferred to the Office of the City Administrator to align functions with the City’s organizational structure. This is a technical realignment and does not result in a direct change to service delivery. 523

Parent: Office of City Operations