Recreation Facility Operations

Source: PDF pp. 923-925 ↗ · raw: 923 · 924 · 925

Breadcrumb: Service Area Summaries > Public Works > Portland Parks & Recreation > Recreation Facility Operations

City of Portland Fiscal Year 2026-27 Proposed Budget Public Works > Portland Parks & Recreation > Recreation Facility Operations Recreation Facility Operations Budget Revenues by Fund 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed External Revenues $232,814 $303,177 $764,917 $269,447 General Fund $232,814 $303,177 $764,896 $269,422 Portland Parks $0 $0 $21 $25 Memorial Fund Internal Revenues $10,732,804 $10,575,106 $10,921,188 $11,089,165 General Fund $10,732,804 $10,575,106 $10,920,476 $11,088,442 Portland Parks $0 $0 $712 $723 Memorial Fund Grand Total $10,965,618 $10,878,283 $11,686,105 $11,358,612 Program Expenses by Major Object Program expenses only include personnel, internal materials and services, external materials and services, and capital. 2023-24 Actuals 2024-25 Actuals 2025-26 Revised Budget 2026-27 Proposed Capital Outlay $13,864 $0 $0 $0 External Materials and $1,328,525 $1,397,197 $1,888,735 $1,761,478 Services Internal Materials and $767,432 $751,993 $893,136 $851,454 Services Personnel $7,801,891 $7,602,855 $8,904,234 $8,745,680 Grand Total $9,911,712 $9,752,044 $11,686,105 $11,358,612 Program Description and Goals The Recreation Facility Operations program provides spaces and infrastructure staffing to provide a variety of services through community centers citywide. This includes managerial, supervisory, and operational staffing; and materials and services necessary to operate nine community centers, three arts facilities, and Gateway Discovery Park. 923

City of Portland Fiscal Year 2026-27 Proposed Budget The goal of the program is to provide inclusive, accessible, and equity-centered access to customer service; clean, safe, and well- maintained facilities; and effective operational coordination to assist Portlanders in participating in a variety of recreation services. Recreation Facility Operations includes facility and division-level operational coordination and facilitation of: activity planning, registration software data entry, seasonal hiring, staff scheduling, marketing and signage, division resources and standard operating procedures, data tracking and reporting, relationship and partnerships with local organizations, community-based customer service offered at non-PP&R locations, and addressing inquiries. This program also includes front desk customer service like visitor experience, managing customer accounts, providing guest access, processing registrations, concession sales, tracking and reporting performance, and cash handling - as well as facility maintenance functions of providing clean spaces and clear signage, activity set-up, equipment management, inventory control and restocking, and coordinating safety response and security. Recreation Facility Operations Program Outcomes: The program aims to ensure equitable access to recreation by reducing cost as a barrier to participation (through the Access Discount) and offering a broad range of high-quality, inclusive activities for Portlanders of all ages and abilities. Core outcomes include access to affordable recreation opportunities; increased participation through diverse registered, drop-in, and community event activities; and the provision of accessible public facilities. These efforts support community health, wellness, and social connection while prioritizing equity and inclusion. Recreation Facility Operations Program Actions: Key actions include: • Efficient and fiscally responsible operational planning and facilitation that minimizes duplication of tasks, streamlines processes, creates consistent and reliable services, and provides necessary tools, training, and resources to deliver quality services. • On-site and community-based customer service operations and public information to assist with accessing available activities, account creation, registration functions, way-finding, and concession sales. • Cash handling, reporting, and administrative compliance. • Support for drop-in admission and pass holder activities, registered classes and events, and community-focused gatherings. • Support for permit bookings and agreements, including community meeting spaces; community socialization and gathering opportunities; community partner event and program space; spaces granted to display art, music, and more. • Maintaining and addressing the safety, security, and cleanliness of the facility. • Support City of Portland emergency response to extreme weather and natural disasters in community centers. Services Facility and division-level operational coordination and facilitation; Front desk customer service operations; Set up and maintain clean facility spaces for delivering a variety of services; Safety and security response; Inclement weather and emergency response. Equity Impacts The program supports equitable access to programming by providing safe, accessible, and inclusive facilities where a wide range of programs and services are delivered. Community centers and arts facilities serve as critical access points for recreation, social connection, and emergency response across neighborhoods. Recreation Facility Operations regularly review operational procedures, activity coordination, recruitment practices, customer service, partnerships, and staff management through an equity lens. This review has led to a targeted focus on equity/compliance improvements, staff involvement, direct community engagement, and increased registration of underserved communities through coordination with partner organizations. Community feedback has consistently identified program fees as a barrier to accessing Parks recreation services. A 2024 924

City of Portland Fiscal Year 2026-27 Proposed Budget community survey found that 23% of respondents, particularly people of color and residents of East Portland, reported cost as a barrier. The Access Discount aims to reduce this barrier for registered and drop-in activities. Changes to Program Mt. Scott Community Center and Indoor Pool, temporarily closed for a seismic retrofit and expansion project, reopened in September 2025 and returned to full operation in January 2026. Programs diverted to other centers have returned to Mt Scott CC, reducing space impacts at East Portland Community Center and Woodstock Community Center. Effective January 2, 2026, The City of Portland 20% Communications reduction eliminated (1) FTE Recreation Coordinator II – Special Events and Marketing position serving the marketing and promotional functions of Recreation Facility Operations. Current fiscal year savings were able to continue a temporary appointment through June, 30 2026 to achieve increased facility revenue targets in the current fiscal year while planning for a reduction in marketing with minimal impact to participation and revenue. There were no other substantial changes to this program in FY 2025-26. 925

Parent: Portland Parks & Recreation · PDF: pp. 923-925 ↗